Shipping Information
All orders are shipped via the best available method. We typically dispatch orders within 7-15 business days after receiving payment. If there are non-stock items, longer assembly times for custom orders, or out-of-stock items, we will confirm the delivery time via email. If a tracking number is provided by the shipping carrier, we will update your order with the tracking information.
Shipping fees are calculated based on the weight of the products and your location. You will see the shipping costs before the final checkout page.
Warranty
Metlan Instrument warrants that the products you order will conform to their description, be of satisfactory quality, and remain free from defects for five years from the date of delivery.
This warranty does not cover repairs resulting from normal wear and tear, accidents, neglect, misuse, abuse, improper installation, or improper application. The warranty will be void if the tagging is removed or defaced, or if repairs are made or attempted by unauthorized personnel.
Returns
You must inspect the products for any defects or damages as soon as reasonably possible after delivery. If you receive defective, damaged, or incorrectly described products, please email us at [email protected] within 7 days of discovering the defect (or within 7 days of when the defect should have been discovered). Equipment may not be returned without prior notice and consent from Metlan Instrument.
Metlan Instrument reserves the right to inspect all returns and to refuse credits or refunds for damaged, misused, or non-resalable items.